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Estimator/Customer Service Representative - Carstar Laneys Collision Center

Listed: 08/01/2025
Listing Expires: 08/31/2025

Job Description

A Collision Estimator is responsible for assessing vehicle damage after an accident, preparing accurate repair estimates, and communicating with customers and insurance companies throughout the repair process. Key aspects include inspecting vehicles, generating detailed repair plans with cost breakdowns, and ensuring customer satisfaction by explaining the process and managing expectations. Previous experience is an asset but we will train the right candidate.

Job Requirements

Skills and Qualifications:

  • Knowledge of Automotive Repair: Understanding collision repair processes, parts, and industry standards.
  • Estimating Software Proficiency: Experience with systems like Mitchell or Audatex.
  • Communication Skills: Ability to clearly explain technical information to both customers and insurance adjusters.
  • Customer Service Skills: Providing a positive and helpful experience for customers.
  • Attention to Detail: Ensuring accuracy in estimates and repair plans.
  • Organization and Time Management: Managing multiple tasks and deadlines effectively.
  • Problem-Solving Skills: Addressing unexpected issues during the repair process.
  • Valid Driver's License: For test driving and vehicle handling

Job Info

Job Category: Accounting
Job Type: Full Time
Job Location: El Dorado, Arkansas
Compensation: Based on experience

Contact Info

Name: Craig Griffin
Phone Number: (870) 863-7112
Email: craig@laneyscollision.com